Return Policy
At Mbellish, we take pride in the quality of our cake items and your satisfaction with your purchase is of utmost importance to us. Our Return Policy is designed to provide you with clear guidelines on how to return products that do not meet your expectations. Please read this policy carefully to understand your rights and responsibilities when requesting a return.
Eligible Items for Return
Defective or Damaged Items: You may return items that arrive in a damaged or defective condition. We will replace the damaged item or provide a full refund, as per your preference.
Incorrect Items: If you receive the wrong item(s) in your order due to our error, we will send you the correct item(s) and cover any return shipping costs associated with the incorrect items.
Return Period
Defective, Damaged, or Incorrect Items: To be eligible for a return, you must contact our customer service team within 14 days of receiving the item. After this period, we may not be able to process your return request.
Return Process
Contact Us: If you have an eligible item for return, please contact our customer service team at support@smbellish.com or call (+91) 98338 51194 to initiate the return process. Provide your order number, a description of the issue, and any relevant photographs to help us assess the situation.
Return Authorization: Once we have reviewed your request, we will provide you with a return authorization and instructions for returning the item. Please wait for our confirmation before shipping the product back to us.
Return Shipping: For defective, damaged, or incorrect items, we will provide a prepaid return label to cover the cost of return shipping. Simply follow the provided instructions to return the item to us.
Refund or Replacement: After we receive and inspect the returned item, we will process your refund or send a replacement item, as per your preference. Refunds will be issued using the original payment method or as store credit, depending on your choice.
Non-Returnable Items
Customized Items: Products that have been customized or personalized cannot be returned unless they are defective or damaged upon arrival.
Condition of Returned Items
Returned items must be in their original condition, including all packaging and labels. We reserve the right to refuse returns if the product is not returned in its original condition or if it shows signs of use or damage beyond what is necessary to evaluate its suitability.
Refund Processing Time
Refunds will be processed within 5-7 business days after we receive the returned item. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.
Contact Us
If you have any questions or concerns regarding our Return Policy, please don’t hesitate to contact our customer service team at:
4, Mansarovar society, S.V. Road, Santacruz (W), Mumbai – 54
Email: info@smbellish.com
Phone: (+91) 98338 51194
Thank you for choosing Mbellish. We value your satisfaction and will do our best to ensure a smooth and hassle-free return process if the need arises.
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